Terms and conditions

TERMS AND CONDITIONS OF STAY AT ESTERINA SUITES

It is the guest’s responsibility to carefully read the entire Rules & Regulations since it is legally valid and will apply without exception to all who stay in any property managed by Esterina Suites.

  1. Registration: The guest must state the exact number of people who will be staying at the property. Only registered guests will be able to stay at the property and we reserve the right of admission. It is forbidden to organize any type of party or event within the property. The guest acknowledges and accepts that their stay will be only for the days stipulated in the reservation and that they cannot convert the property into their residence.
  2. Check-in & Check-out: Check-in time is at 1pm-8pm.   After this self check in can be arranged on prior notice.  On the day of departure, the guest must vacate the property before 10am. After that time, Esterina Suites will have the right to make an extra charge according to the current nightly rates. Esterina Suites reserves the right to enter the property and collect the guest’s belongings after check-out time to make the room available for the following guests.
  3. Noise: The guest must at all times maintain respectful and considerate behavior towards other guests and neighbors, and try to keep the volume of their conversations, televisions, and music moderate so as not to disturb others. Quiet hours are between 10 pm and 8 am.
  4. Children: Guests accompanied by minors must watch over them at all times and they should never be left unattended. The guest will be responsible throughout their entire stay for any accident that the minor may suffer within the properties managed by Esterina Suites.
  5. Utility Savings: Please do not abuse electricity and water. No electric equipment such as space heaters are allowed in the premises from outside.   The guest shall be charged for abnormal use of electrical energy. Close all the taps properly after using.
  6. No Smoking: Smoking is strictly prohibited on the property. There is a significant room recovery fee for guests who do not comply in order to cover the cost of restoring the property to a smoke-free condition. It is also prohibited to have any type of weapon or illegal substance.
  7. Inspections: The property manager has the right to enter the property at any time to inspect or perform any task, such as repairs and general maintenance.   The guest shall be given prior notice to avoid him or her being inconvienienced.  
  8. Cameras: Esterina Suites has installed security cameras at its properties to monitor public and common spaces. All the material obtained from said cameras may be made available to the authorities if necessary.
  9. Damage: The guest agrees to leave the property in good condition and will be responsible for any missing or broken items. They also take responsibility for the actions of all other guests in their reservation. Any damage caused by the guests to objects, furniture, or general property will be their exclusive responsibility, having to cover the amount of their repair or replacement. The amount to be paid is entirely at the discretion of Esterina Suites but shall be reasonable and non-exploitive.  If keys are lost, the door will be rekeyed and the cost will be charged to the guest. Also, if the guest discovers they’ve forgotten an item after checking out, they will be charged a service fee and shipping costs to have it mailed back to them.
  10. Pets: Pets are not allowed.   
  11. Release of Liability and Indemnification:
  1. Personal belongings of any value should never be left unattended. Esterina Suites declines all responsibility for the loss or theft of jewelry, money, documents, or other values ​​of any kind. Every time they leave the property, guests must close windows, lock all doors, and keep their personal belongings safe and secure.
  2. Neither Esterina Suites nor the property owner or any of their representatives will be responsible for any injury, loss, illness, or damage to any guest or guest property.
  3. Neither Esterina Suites nor the owner of the property or any of its representatives will be responsible for any inconvenience that the guest  may suffer while occupying the property caused by the actions of neighbors or by unforeseen circumstances outside its control,